Is it disconcerting that the industry is moving to fibers that we know don’t wear well in our attempt to hit price points rather than serve the customer? Does that help our independent retailers create value or further damage their credibility?
Does it concern you that the growth of hard surface will greatly extend the normal replacement cycle of floor coverings? Many people think independent retailers will go the way of television and organ stores. Are floor covering retailers chum for suppliers? Why would our industry be any different? The only way to change the future is to address the present.
Are these concerns real or a symptom of the economic conditions? Are there any reasons why floor covering retailers wouldn’t follow the same path as record stores? I’d be interested in knowing what you think the future holds. Please let me know your thoughts.
Chris Ramey is president of Affluent Insights and a member of the Floor Covering Institute.