Skip to main content

Floor Covering Business is on the Up-tick says Migliore

Lew Migliore My unofficial straw poll taken by questioning a variety of flooring dealers from all over the country who call us with questions on problems or issues daily has given us a glimpse of good news. There is an up-tick in flooring business of late and business is stabilizing.

What this means is that the backwards slide seems to have subsided and customers are walking in the door and buying. The story is the same from Connecticut, to Dalton Georgia, to California. Unless you’re in a market that has been affected by serious downturns like Elkhart, Indiana or Detroit, Michigan flooring dealers are starting to breathe just a tad easier.

They tell me builder business is still off, no surprise there, and that homes being purchased from foreclosure and remodeling projects are where the business is coming from.

What’s selling? The two leading products are carpet and laminate and not necessarily the cheapest stuff. The mix is roughly 60% carpet and 40% hard surface. Carpet because there’s a lot of value in it. It can be easily installed, quickly and make an instant impact on a space. It’s warm and comfortable. One California dealer said he’s got customers coming in that say, “just give something to cover the floor.” Another retail dealer said that her customers are buying carpet because they are spending more time at home and carpet is more inviting to spend that time on, lying around the floor doing things with family. Carpeting Masland Upbeat I found this interesting and it’s a perspective the industry may not have realized. This could actually be a theme from the old advertising slogan the carpet industry used years ago, “Carpet. It Just Feels Better.” There are tractor trailers running around Dalton that still have this signage on them. For sure a marketing idea that could sell carpet as being warm, comfortable, inviting and luxurious – a floor "the whole family can gather on.” This would certainly appeal to the primary buyer of carpet; women.

Laminate is the other flooring mentioned as the hard surface leader. There are so many different kinds with looks that mimic wood, vinyl, stone and tile that it’s hard to tell if it is or isn’t.

The other hot product is luxury vinyl tile. It used to be relegated to basements. Now it's being marketed for use all around the house. It's popularity is the most surprising of all and the information is coming from dealers in all parts of the country. This may be the hottest product on the market today. Armstrong Luxury Vinyl Tile

Just as the banking industry is flush with cash because they’re not lending it, consumers who are gainfully employed home owners may be in the same situation. Everyone’s been paranoid to spend money, they’re paying off debt and their homes aren’t getting any prettier. There comes a point when you spend so much time at home and see things you want to change that you just have to. These projects may be done a room at a time and new floor covering can make the biggest difference.

One fact you have to remember - every structure in the world has to have floor covering. This won't change. Why do you think Warren Buffet bought Shaw? Look at his investments; they are in businesses that provide the three basic necessities of life or touch on them: food, clothing and shelter, and flooring is the foundation of the sheltered space. The economy may take time to recover but a sure bet is that the pent up demand for floor covering will be there. There may well be fewer dealers selling it but there should be a lot of customers to buy it.

Post a comment here and let me know how business is where you are.

Lew


Technorati Tags:

Comments

Popular posts from this blog

Intelligent merchandising in the floor covering showroom

In a ceramic tile and stone showroom the two biggest challenges for customers are  visualizing how the tile or combination of tiles will look installed in the home and determining which tiles are suitable for their intended application. Figuring out how to address these two challenges should be a priority for every showroom.

Along with that, conveying the features, benefits and limitations of the products is the next challenge. And perhaps the most important piece of the showroom puzzle, is to train sales people so they are knowledgeable and competent showroom consultants (I wrote about this previously on the blog in, How Training and E-learning Can Improve ROI).

Years ago, when I was an importer and distributor with several showrooms I coined the term Intelligent Merchandising to represent the approach we developed to help our customers make selections and our sales people more effective in assisting our customers during the selection process. The challenges we faced back then …

Concrete Moisture Leading to Flooring Failures - Is this an Epidemic?

Sheet vinyl  lifting off concrete substrates that looks like blistered skin from a burn, wood flooring turning up at the edges, carpet tiles emitting foul odors from reactions with “wet” slabs.  All of these failures in floor covering occur daily around the country plaguing flooring contractors and end users.  Is this a flooring conspiracy or something more sinister?  Well, it’s not a conspiracy, nothing so colorful as that, and it’s not sinister unless you consider that moisture lurking in the substrates is skulking around waiting to pounce.

What are the reasons for this outbreak of flooring failures?  Have adhesives changed?  Is flooring material different?  Hasn’t concrete been the same for years?  Why is this all happening now?

Adhesives have changed from when solvent carriers were used but adhesives are actually better now.  Flooring products have changed with the onslaught of non-permeable backings which can trap moisture vapor emissions coming from concrete.  Concrete hasn’t ch…

Corporate culture; what does it say about your company?

Culture at a company (corporate culture) is generally developed through the actions of management.  Employees then follow their lead.  “The boss did it this way so it must be the right way.” I share this obvious observation because sometimes leaders do things that ultimately reflect poorly on the company.  This is particularly so during difficult times.


One of the benefits of working with dozens of companies outside the flooring industry is the opportunity to understand their corporate standards and culture by observation.  I recently spoke at a convention for a couple hundred people.  The food was acceptable as you would expect; but the room was dirty and hideous.  The company chose this room because it was the least expensive room available.  The room was so remote and old that most of us didn’t even know that wing of the well-known property existed.  We sat in a dirty room that communicated the company’s own low standards while the corporate president spoke glowingly about their c…